Dispute Policy

1. Dispute pathway — overview

WorkVira Nexus provides a structured dispute pathway for coordination engagements where payment facilitation is in use. The platform acts as a neutral record-keeper and operational facilitator — not as a judge, arbitrator, or legal authority.

For disputes not involving on-platform payment facilitation, parties must resolve directly. The platform may record the outcome if both parties consent.

2. When to raise a dispute

A dispute may be raised when:

• A milestone was released but the deliverable was not provided as agreed.
• Work has been funded but the provider has not commenced or communicated.
• A payment coordination hold has been imposed and you believe it is incorrect.
• There is a factual disagreement about whether a milestone was completed.

Do not raise a dispute as a negotiating tactic or before making good-faith contact with the other party. Abuse of the dispute pathway is a violation ofPlatform Rules.

3. Dispute process

1. Raise: Either party may open a dispute from the payment facilitation screen. Funds are immediately held; no release occurs while a dispute is open.
2. Admin review: Ecovira operations reviews the dispute, may request evidence, and may communicate with both parties. Target resolution window: 5–10 business days (best effort in beta).
3. Resolution: Admin may: approve full release to provider, approve full refund to client, or recommend a split settlement. Both parties will be notified.
4. Final: Admin resolution is final within the platform. Parties retain all external legal remedies independently.

4. Evidence and records

Platform coordination records — messages, milestone logs, audit trail, file uploads — form the evidentiary basis for admin review. External communications not recorded on the platform cannot be verified.

Parties may submit additional evidence (screenshots, documents, correspondence) via the support channel during the review period.

5. Stripe chargebacks

If a client initiates a chargeback with their bank or card provider, the platform will cooperate with Stripe's dispute process and provide coordination records as evidence. Chargeback abuse (initiating a chargeback for work that was completed and released in good faith) is a platform rules violation.

6. Platform liability limitation

Ecovira Global's role in dispute resolution is operational facilitation — not legal arbitration or guarantee of outcome. We do not guarantee recovery of funds in all circumstances. Parties retain their own legal rights for breach of contract, fraud, and other claims independent of this process.

7. Contact

To raise a dispute, use the payment facilitation screen. For queries about a dispute in progress:ecoviranalytics35@gmail.com